The recipient must open the recall request through Outlook on desktop. The recipient must open the recall request before they read the original email. To summarize, for a successful email recall, all of these conditions must be met:īoth you and the recipient must be on the same Exchange server.
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Outlook: Which Windows 10 Email App Is Right for You?įinally, recall requests can't be processed if the recipient is viewing their emails outside the Outlook desktop program, like through the Outlook web app or their mobile device. Furthermore, if the email is sent to a public inbox and the recall request is read by someone other than the intended individual recipient, the recall won't work. If they have, it'll remain in their inbox regardless of this setting.Īlso, if the recipient has a rule that moves your original email from the inbox to another folder, the recall request will fail. Again, though, this only applies if the recipient hasn't opened your original email. This setting can be found through File > Options > Mail > Tracking. However, if the recipient has Automatically process meeting requests and responses to meeting requests and polls enabled in their Outlook settings, the recall will happen automatically in the background and your original email will be deleted. While they will still receive the recall request, informing them that you want to delete the original message, it's their prerogative on whether to follow through. If they read the original message first, whether that's before you request a recall or after, the original message will remain in their inbox. Most importantly, the recipient must open the recall request before they open the original message. There's no universal rule that an email server should abide by a recall request in fact, it won't even be processed.Įven if you and your recipient are on the same Exchange server, that still doesn't mean guaranteed recall success.
This is because once an email has left your internal server, you have no control over it. With that limitation in mind, recalling won't work on emails you've sent outside your organization to, for example, a Gmail or Yahoo account. On the Email tab, the Type column shows what type of account you're using. Click Account Settings > Account Settings.
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